STEAM Arc

Refund Policy

Last updated: December 1, 2024

Courses

30-day money-back guarantee

Study Materials

14-day money-back guarantee

Subscriptions

30-day full refund for annual plans

Thank you for choosing STEAM Arc for your educational needs. We want to ensure your satisfaction with our services. This Refund Policy outlines when and how you can request a refund for purchases made on our platform.

1. Course Refunds

We offer a 30-day money-back guarantee for all our courses. If you are not satisfied with a course, you can request a full refund within 30 days of purchase, subject to the following conditions:

  • The request is made within 30 days of the purchase date
  • You have not completed more than 30% of the course content
  • You have not downloaded more than 3 course resources
  • You provide a brief explanation for your refund request

2. Study Materials Refunds

For downloadable study materials, we offer a 14-day money-back guarantee. Refunds for study materials are subject to the following conditions:

  • The request is made within 14 days of the purchase date
  • You have not downloaded the material more than once
  • You provide a brief explanation for your refund request

3. Subscription Refunds

For subscription plans (monthly or annual):

  • Monthly subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but your subscription will remain active until the end of the current billing period.
  • Annual subscriptions: If you cancel within the first 30 days, you may request a full refund. After 30 days, you may request a prorated refund for the unused portion of your subscription minus a $25 administrative fee.

4. Refund Process

To request a refund:

  1. Log in to your STEAM Arc account
  2. Navigate to your Purchase History
  3. Select the item for which you want a refund
  4. Click the “Request Refund” button and follow the instructions

Alternatively, you can contact our support team with your purchase details and refund request.

5. Refund Processing

Refunds are processed within 5-10 business days and will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

6. Non-Refundable Items

The following purchases are non-refundable:

  • Individual tutoring sessions that have already taken place
  • Courses or materials purchased as part of a promotional bundle or at a heavily discounted rate (over 50% off)
  • Courses that have been completed beyond 30% of the content
  • Materials that have been downloaded more than once

7. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation that isn't covered by our standard refund policy, please contact our support team, and we'll review your case individually.

8. Educational Institution Purchases

For educational institutions purchasing bulk licenses or enterprise subscriptions, refund terms are specified in the institutional agreement. Please refer to your contract or contact your account manager for details.

9. Right to Modify

STEAM Arc reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us.